We aim to provide a great experience every time,
but even we can experience the off day occasionally. The best way to guarantee
a great experience is to review our shipping guidelines and keep them in mind
when placing orders.
If you have an issue that isn't covered below,
please reach out to our team and we'll help work through a solution.
1. Shipping Accuracy: Check your
addresses carefully! Our delivery guarantee extends only to correctly addressed
orders. We cannot guarantee the condition of the package if the delivery
service has to re-route. We guarantee delivery only to the provided address
confirmed on the customer’s account.
2. No weekend deliveries available
via FedEx. Orders are shipped 1, 2, or 3 Day Ground,
depending on your location.
3. No P.O. Box: Unfortunately
we are unable to ship to P.O. Boxes, APO, FPO, DPO or international addresses.
4. Refunds and Replacements Due to the
perishable nature of our product, we do not accept returns. In the event you
are dissatisfied with your purchase, you must contact us within 30 days from
receiving your order. We reserve the right to limit refunds and replacements,
and we can only offer one replacement per consumer.
5. Ordering Policy - Orders can be
placed over the phone from 8 am to 5 pm CT Monday – Friday (Except
major holidays) or 24 hours and 7 days a week via www.texastripe.com.
6. Cancellation policy or change of
order – Once the order has been loaded we are unable to make
changes to that invoice. If there is a product that you are wanting you will
have to make an additional order for said product.
7. Handling and Freshness All products
shipped from Texas Tripe, Inc. are shipped frozen from our
warehouse. We do not use any dry ice or other coolants to ship our
products. The product may show up slightly tempered. This will make it easy to
separate (if needed) and refreeze.
freeze the products immediately upon receipt. Products must remain frozen until
they are ready to be consumed. Failure to report spoilage within 48 hours of
receiving the order will be at the loss of the consumer. Other defects must be
reported within 30 days from receipt of the order. We are committed to using only
the highest quality ingredients. Our products have no artificial preservatives
or coloring and properly stored in the freezer will remain fresh and delicious
for approximately nine months.