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Shipping, Return, & Exchange Policy

We aim to provide a great experience every time, but even we can experience the off day occasionally. The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders.

If you have an issue that isn't covered below, please reach out to our team and we'll help work through a solution.


1. Shipping Accuracy: Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to re-route. We guarantee delivery only to the provided address confirmed on the customer’s account.

2. No weekend deliveries available via FedEx. Orders are shipped 1, 2, or 3 Day Ground, depending on your location.

3. No P.O. Box: Unfortunately we are unable to ship to P.O. Boxes, APO, FPO, DPO or international addresses.

4. Refunds and Replacements Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 30 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.

5. Ordering Policy - Orders can be placed over the phone from 8 am to 5 pm CT Monday – Friday (Except major holidays) or 24 hours and 7 days a week via

6. Cancellation policy or change of order – Once the order has been loaded we are unable to make changes to that invoice. If there is a product that you are wanting you will have to make an additional order for said product.

7. Handling and Freshness All products shipped from Texas Tripe, Inc. are shipped frozen from our warehouse. We do not use any dry ice or other coolants to ship our products. The product may show up slightly tempered. This will make it easy to separate (if needed) and refreeze.

8. Please freeze the products immediately upon receipt. Products must remain frozen until they are ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 30 days from receipt of the order. We are committed to using only the highest quality ingredients. Our products have no artificial preservatives or coloring and properly stored in the freezer will remain fresh and delicious for approximately nine months.